Your privacy matters to us. This Privacy Policy explains exactly what personal data pinoycasino collects, why we collect it, how we use it, and the rights you have over your own information as a player in the Philippines.
This Privacy Policy applies to all personal data collected and processed by pinoycasino in connection with your use of our website, mobile platform, games, and related services. pinoycasino is committed to protecting the privacy and security of every player's personal information in full compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations. By accessing or using pinoycasino, you acknowledge that you have read and understood this Privacy Policy.
pinoycasino ("we," "us," "our," or the "Company") operates an online gaming and sports betting platform accessible at pinoycasino.app. In the course of providing our services to players across the Philippines — from Manila and Makati to Cebu, Davao, and Quezon City — we necessarily collect and process certain personal information about you.
This Privacy Policy is designed to give you a clear and honest picture of our data practices. We believe that transparency is the foundation of trust, and we want every pinoycasino player to feel confident that their personal information is handled with care, professionalism, and full respect for their legal rights.
This policy should be read alongside our Terms & Conditions, which govern your overall use of the pinoycasino platform. Together, these documents form the complete agreement between you and pinoycasino regarding your account and the services we provide.
If you have questions about how pinoycasino handles your personal data, or if you wish to exercise any of your data rights, please contact our Data Privacy Officer at the details provided in Section 15 of this policy.
For the purposes of the Data Privacy Act of 2012 and its implementing rules, pinoycasino acts as the Personal Information Controller (PIC) in respect of the personal data it collects from players and website visitors. This means pinoycasino determines the purposes and means by which your personal data is processed.
Where pinoycasino engages third-party service providers to process personal data on its behalf — such as payment processors, KYC verification providers, or cloud hosting services — those parties act as Personal Information Processors (PIPs) and are contractually bound to process your data only in accordance with pinoycasino's instructions and this Privacy Policy.
pinoycasino collects the following categories of personal data from players and platform users:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender, government-issued ID number | Registration & KYC verification |
| Contact Data | Email address, mobile number, residential address | Registration & account updates |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), transaction history | Deposits & withdraw als |
| Technical Data | IP address, browser type, device type, operating system, session tokens | Automatic collection on platform access |
| Usage Data | Games played, bet amounts, win/loss history, session duration, pages visited | Ongoing platform use |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer support interactions |
| Verification Data | Copies of government-issued IDs, selfies, proof of address documents | KYC & identity verification |
pinoycasino does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by applicable law or regulatory obligation.
pinoycasino collects personal data through the following means:
pinoycasino uses the personal data we collect for the following purposes:
pinoycasino will never sell your personal data to third parties for their own marketing purposes. Your information is used solely to operate and improve our services and to meet our legal obligations.
Under the Data Privacy Act of 2012, pinoycasino processes your personal data on the following legal bases:
pinoycasino may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
pinoycasino does not share your personal data with any third party for that party's own commercial or marketing purposes. Any data sharing arrangement is governed by a written agreement that requires the recipient to protect your data to a standard no less stringent than that applied by pinoycasino.
pinoycasino uses cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and support our security and fraud prevention measures. A cookie is a small text file placed on your device when you visit the pinoycasino website or use our mobile platform.
pinoycasino uses the following types of cookies:
You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the pinoycasino platform. For more information on managing cookies, refer to your browser's help documentation.
pinoycasino does not use third-party advertising cookies or cross-site tracking technologies that share your browsing behavior with external advertising networks.
pinoycasino retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & identity data | 5 years after account closure | PAGCOR & AMLA requirements |
| Financial transaction records | 5 years from transaction date | AMLA & tax regulations |
| KYC verification documents | 5 years after account closure | PAGCOR licensing obligations |
| Customer support communications | 3 years from last interaction | Legitimate interest / dispute resolution |
| Technical & usage logs | 12 months from collection | Security & fraud prevention |
| Marketing consent records | Until consent is withdrawn + 1 year | Legal compliance |
Upon expiry of the applicable retention period, pinoycasino will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.
pinoycasino implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:
While pinoycasino takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for keeping your pinoycasino login credentials confidential and for notifying us immediately if you suspect any unauthorized access to your account.
Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by pinoycasino. To exercise any of these rights, please contact our Data Privacy Officer using the details in Section 15.
pinoycasino will respond to all verified data rights requests within thirty (30) calendar days of receipt. We may request proof of identity before processing your request to ensure we do not disclose personal data to unauthorized parties.
The pinoycasino platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations governing online gaming in the Philippines. pinoycasino does not knowingly collect personal data from individuals under the age of 21.
If pinoycasino becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on pinoycasino, please contact our support team immediately so we can investigate and take appropriate action.
In the course of operating the pinoycasino platform, your personal data may be transferred to and processed in countries outside the Philippines — for example, where our cloud hosting providers or technology partners maintain data centers. pinoycasino ensures that any such international transfer of personal data is carried out in compliance with the Data Privacy Act of 2012 and its implementing rules.
Where personal data is transferred outside the Philippines, pinoycasino implements appropriate safeguards, which may include standard contractual clauses, data processing agreements, or transfers to jurisdictions recognized as providing an adequate level of data protection. You may request further information about the safeguards in place for international transfers by contacting our Data Privacy Officer.
pinoycasino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made, we will notify registered players by email or through a prominent notice on the pinoycasino platform at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this Privacy Policy indicates when the most recent revision was made. We encourage you to review this policy periodically to stay informed about how pinoycasino protects your personal data. Your continued use of the pinoycasino platform after the effective date of any amendment constitutes your acknowledgment of the updated Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way pinoycasino handles your personal data, please contact our designated Data Privacy Officer (DPO):
If you are not satisfied with pinoycasino's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, the independent authority responsible for enforcing the Data Privacy Act of 2012.
Six core principles that guide how pinoycasino handles your personal data every day
pinoycasino fully complies with the Philippine Data Privacy Act of 2012. Your rights as a data subject are recognized and upheld at every step.
All data transmitted between your device and pinoycasino is protected by TLS encryption. Sensitive stored data uses AES-256 encryption standards.
pinoycasino will never sell, rent, or trade your personal information to third-party advertisers or data brokers. Your data stays with us.
Access, correct, delete, or port your data at any time. pinoycasino responds to all verified data rights requests within 30 calendar days.
pinoycasino collects only the personal data that is strictly necessary to provide our services and meet our legal obligations. Nothing more.
pinoycasino has a designated Data Privacy Officer available to handle all privacy inquiries, data requests, and compliance matters promptly.
Your data is protected, your privacy is respected, and your gaming experience is secure. Join thousands of Filipino players who trust pinoycasino for fair games and fast GCash payouts.